Frequently Asked Questions
Question about your order:
When will my order ship?
Orders received by 3pm PST normally ship same day. You will receive an email confirmation as soon as your order is prepared for shipment.
Where is my order confirmation?
If you do not receive an email confirmation please check your bulk (spam) mail folder and add sales@PediLady.com to your list of safe senders. If you don’t receive any emails please contact our customer service department.
How long until I get my order?
Standard shipping normally takes 3-5 days for most US addresses. Expedited shipping is dependent upon chosen service, and transit times for international orders depend upon destination.
How can I print a receipt of my order?
There is a permanent record of this order in your email account. You can use your email’s print option if you need a hard copy.
What if there is a mistake with my order?
Please email us immediately at sales@PediLady.com and we’ll help you out. Please note that orders often ship immediately once they’re received and it may not be possible to stop your order.
How can I change my Club Pedi-Lady™ Membership?
If you want to make any changes to your Club Pedi-Lady™ membership just login to your account. You must be on the PediLady.com and not the Emjoi.com site.
What is Pedi-Lady?
The Emjoi® Pedi-Lady is an innovative device created to smooth dry, rough and calloused skin on the feet. The unique roller spins 360°, at an amazing 30 times a second, to gently and effectively buff away hard, jagged skin on the soles and heels in an instant.
What different Pedi-Lady models are available?
We have 2 Versions:
(I) Pedi-Lady Slim
(II) Pedi-Lady Classic
How do I use my Pedi Lady?
Turn the unit on and gently rotate (back and forth or side to side) over the callous/corn/hard skin area for 2-3 seconds. Do not press hard; just gently glide it over the area. Check if you have achieved the softness you desire. If not, go over the area again for 2-3 seconds. Continue to use this method until the desired level of softness is obtained.
Can I use the Pedi Lady on any other part of my body?
The Emjoi® Pedi-Lady is only for use on the feet and heels. Do not use this device anywhere else on the body.
Can I use the Emjoi Pedi Lady to get rid of dry skin on my face?
No. The Emjoi Pedi Lady is only intended to use on the feet and heels. Do not use the unit anywhere else on the body.
Can I use the Pedi-Lady in the shower?
No. Only use the Emjoi® Pedi Lady on dry skin. It cannot be used on wet skin or in the shower or bath.
Is the Pedi Lady waterproof?
No. The Pedi Lady unit itself is water resistant, but the rollers should not be rinsed or placed in water. Remove the rollers first and rinse your Pedi Lady under running water. Do not submerge the unit into water on purpose as this may cause defects to the unit
How often can I use my Pedi Lady?
Once or twice per week as needed.
Does the Pedi Lady hurt?
No. The Pedi Lady is safer and more effective than metal scrapers, which use blades to remove the dead skin and can lead to cuts. The Pedi-Lady has micro minerals that gently and effectively buff away hard skin without the risk of cuts.
What can I do for really tough calluses?
Tough calluses may require a few sessions. Turn the unit on and gently rotate (back and forth or side to side) over the callous/corn/hard skin area for 2-3 seconds. Do not press hard; just gently glide it over the area. Check if you have achieved the softness you desire. If not, go over the area again for 2-3 seconds. Continue to use this method until the level of softness is obtained. You may want to wait a day or two in between sessions. Do not use on skin that is red, irritated, inflamed, infected or blistered. Men rollers (super coarse) are available for very rough skin.
Should I let someone else use my unit?
Pedi Lady is intended for one person. You may share the Pedi Lady unit but you must each use different rollers. For hygienic reasons the rollers are recommended for one person only.
I have diabetes; can I use the Pedi Lady?
Do not use if you have diabetes or poor blood circulation. If you have any skin conditions or other medical issues please consult with your physician prior to use.
Can I rinse the rollers in water?
No. The rollers should not be rinsed or placed in water.
How do I remove the roller?
Pull down the release button, on the side of the unit, while the end cap is facing up and the roller will pop out. Remove it from the cylinder holding the end cap.
How can I clean my Pedi Lady?
Turn the unit off and use the included cleaning brush to remove any debris. Do not rinse or submerge in water.
How often do I change out my PediLady Rollers?
Rollers last a few sessions depending of frequency of use and size of area being treated. Replace as needed. When you find them less effective it is generally time to change to a new roller.
Are Emjoi Pedi Lady only for women?
No. Men can also use the Pedi Lady family of units. Since men tend to have rougher calluses they should choose the green rollers which are coarser.
What types of batteries can I use with my Emjoi Pedi Lady? Can I use rechargeable batteries?
The battery operated Emjoi Pedi-Lady models run on 2 AA batteries. We recommend Alkaline batteries as they are more powerful than rechargeable batteries.
Why is this better than the metal tool I use now?
The Pedi-Lady is safer and more effective than metal scrapers, which use blades to remove the dead skin and can lead to cuts. The Pedi-Lady gently and effectively buffs away hard skin without the risk of cuts.
How do I install the batteries?
Remove the battery cover (bottom cap on the handle) by turning it 90 degrees to the left until it clicks into place and then pull down. Insert 2 AA batteries following the drawing on the back of the handle. Close the battery cover by turning it 90 degrees to the right until it clicks into place and locks
There are different Pedi-Lady devices; Do the refill rollers fit all of them?